1. Mereka akan rasa lega kalau IT department menghadapi masalah yang sama mereka hadapi. It's like a fair situation and they'd stop complaining.
Staf A : Ayu, internet tak boleh nak guna la.
Me : Ha'a down. Kitorang pun tak boleh nak access ni.
Staf A : Oh ye ke? Okey thanks.
Staf B : Ayu, apsal email kitorang tak boleh send/receive ek?
Me : Email down.
Staf B : Habis camne? Saye nak send email la..
Me : Kitorang pun tak boleh nak guna ni..
Staf B : Oh yek? Okey.
2. Mereka akan stop complaining bila kami guna ayat teknikal (this tactic will be applied when there are too many complaints).
Dr. D : I can't browse the Internet. I need to use it. It's very urgent. I have a lecture later on at 9.
Me : The Internet is down, Dr.
Dr. D : What's wrong? Why is it down?
Me : Because there's something wrong with the database server.. and 40Gate failed to operate.
Dr. D : Oh ok. Thanks.
Dr E : Is the internet down?
Me : Yes, the cooling system is not functioning so our server is overheated and has been shut down till they fix the AC.
Dr E : Ok.
3. Bahasa IT mereka kadangkala tidak jujur.
Dr F : I can't open the Internet Explorer.
Me : You mean your laptop is hang and you can't open the browser or you can't view any website?
Dr F : I can't open Google.
Staff G : Ayu, internet slow ke hari ni? Tak boleh bukak web ni..
Me : Saya ok je.
Staff G : Tak boleh ni..
Me : Apa web pun tak boleh?
Staff G : Mm.. Facebook.
Dr H : My files are corrupted. I can't open it. Can you fix? (He handed me the thumbdrive)
Me : These are all shortcuts, Dr. They are not files.
Dr H : Oh really? So can you retrieve the files for me?
Dr I : I don't know why your E-Scan Antivirus gives weird sounds.
Me : E-Scan doesn't have any sound, Dr.
Dr I : It does! Wait I'll bring down my laptop.
Rizal : Dr, it's your Avira that gives the sound whenever it detects a virus.
Dr I : How do you know it's Avira?
Me : How do you know it's E-Scan?
And the doctor went like,
4. Ayat "sedang dibaiki" sentiasa mengubah ton suara mereka yang tinggi kepada rendah.
Staf J : Ayuuuu.. Nape tak leh gune internett?
Me : Ha.. tengah fix kat bilik server.
Staf J. Oh okey.
Dr. K : Is the Internet down??
Me : Yea. We're in the midst of fixing it.
Dr. K : Oh. Alright.
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